Last Updated: August 9, 2026
At ServiceKi, customer satisfaction is one of our top priorities. We work to provide reliable digital products and services and to make every purchase as clear and convenient as possible.
Because our products and services are primarily digital and may be delivered electronically, we follow the refund terms described below.
1. Digital Products & Services
Most products available through ServiceKi are digital products or services. Unlike physical products, digital products may be delivered, accessed, or transferred electronically.
For this reason, orders are generally non-refundable once the purchased digital product or service has been successfully delivered and the customer has received access to it, except where the product is defective, invalid, materially different from the product description, or otherwise covered by the conditions stated in this policy.
We strongly recommend reviewing the product description, specifications, available options, and requirements before completing your purchase.
2. When You May Request a Refund
A refund or replacement may be considered in situations such as:
- The delivered product is invalid or does not work as described.
- The product is materially different from the description shown on our website.
- We are unable to deliver the purchased product within the applicable delivery period.
- You received an incorrect product or an incorrect product variation.
- You were charged more than once for the same order due to a verified duplicate transaction.
- A technical issue on our side prevents you from receiving the purchased product or service.
In eligible cases, we may offer a replacement, correction, store credit, or refund, depending on the circumstances and the nature of the product.
3. Products That Have Already Been Used
For digital products, a refund may not be available after the product has been successfully delivered and used, accessed, transferred, modified, or otherwise utilized by the customer.
This is because once a digital product has been delivered or accessed, it may no longer be possible for us to recover or verify the original product.
However, if you experience a genuine technical problem or the product does not match the agreed description, please contact us so that we can review the situation.
4. Incorrect Information Provided by the Customer
Customers are responsible for providing accurate information during the ordering process.
A refund may not be available when an issue occurs because of:
- Incorrect information provided by the customer.
- Failure to follow the product instructions.
- Customer-side technical issues.
- Changes made by the customer after delivery.
- Misuse or unauthorized use of the purchased product.
- Failure to meet requirements or conditions clearly stated on the product page.
We encourage customers to carefully review all information before placing an order.
5. Change of Mind
Refunds are generally not provided simply because a customer changes their mind after purchasing a digital product or service.
Before placing an order, please make sure that the selected product, variation, quantity, and other specifications meet your requirements.
If you are unsure about a product before purchasing, please contact our support team for clarification.
6. Duplicate Payments
If you believe that you have accidentally paid for the same order more than once, please contact us as soon as possible.
After verifying the duplicate transaction, we will determine the appropriate resolution, which may include a refund or adjustment for the duplicate payment.
7. How to Request a Refund
To request a refund, replacement, or order review, contact the ServiceKi support team with the following information:
- Order number
- Customer name
- Email address used for the order
- Product name
- Date of purchase
- A clear description of the issue
- Relevant screenshots or other evidence, if applicable
Providing complete information helps us investigate your request more quickly.
8. Refund Request Timeframe
Refund or replacement requests should be submitted as soon as possible after the issue is discovered.
For digital products, we recommend contacting us within 24 hours of delivery if you experience any issue with your order.
Requests submitted after a significant period may be more difficult to verify and may not qualify for a refund or replacement.
9. Review & Verification
All refund requests are reviewed individually.
Our team may verify:
- The original order details
- Payment status
- Delivery status
- Product specifications
- The issue reported by the customer
- Any relevant technical information or evidence
A refund is not automatically guaranteed simply because a request has been submitted.
We will make a reasonable determination based on the circumstances, our records, the product description, and this Refund Policy.
10. Refund Processing
If your refund is approved, we will process it using the applicable payment method or another reasonable method available to us.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution involved.
ServiceKi cannot control the processing time of third-party payment providers.
11. Cancellation Before Delivery
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or delivered, we may be able to cancel it depending on the circumstances.
Once a digital product has been processed or delivered, cancellation may no longer be possible.
12. Policy Abuse & Fraudulent Claims
ServiceKi reserves the right to reject refund requests that appear to involve fraud, abuse, manipulation, false claims, unauthorized payment activity, or repeated misuse of our refund process.
We may also take appropriate action against accounts involved in fraudulent or abusive activity.
13. Policy Changes
ServiceKi reserves the right to update or modify this Refund Policy when necessary.
Any changes will be published on this page with an updated “Last Updated” date.
Customers are encouraged to review this policy before making a purchase.
14. Contact Us
If you have a question about a product, order, delivery, or refund request, please contact our customer support team before taking further action.
We are committed to reviewing genuine concerns fairly and providing an appropriate solution whenever possible.
Our Commitment
At ServiceKi, we believe that a good customer experience is built on transparency, reliability, and responsible service.
Our goal is to provide accurate products, clear information, dependable delivery, and professional customer support.
If something goes wrong with your order, please contact us first. We will review the situation and work to find the most appropriate solution under this Refund Policy.
ServiceKi — Professional Digital Solutions, Made Simple.